Returns & Refunds Policy

30-Day Return Window

You may request a return within 30 days of order delivery for the following reasons:

• Item condition not as described
• Wrong item received
• Item damaged in shipping
• Suspected counterfeit (see Counterfeit Policy)

Return window begins on the delivery date of your order.

How to Request a Return

1. Log in to your account and navigate to your Order History
2. Select the order containing the item(s) you wish to return
3. Click "Request Return" and provide:
   • Reason for return
   • Detailed description of the issue
   • Photos (if applicable, especially for condition disputes or counterfeits)
4. Submit your request for review by TCGStore support

Return Shipping

Once your return is approved:

• Return items to TCGStore at the address provided in your return authorization
• Include your order number and return authorization number
• Use a trackable shipping method and provide the tracking number
• TCGStore will validate items upon receipt (typically within 3-5 business days)

Refund Methods

Default refund method is store credit, unless you specifically request a refund to your original payment method.

Condition Disputes

If you receive a card in worse condition than listed:

• Provide clear photos showing the condition issues
• TCGStore will evaluate based on industry-standard grading guidelines
• Partial refunds calculated at 10% per condition grade difference
• Example: Card listed as Near Mint but received as Lightly Played = 10% refund

You may choose to keep the item with a partial refund or return for a full refund.

Items Not Eligible for Return

• Returns requested after 30 days
• Items damaged by buyer after delivery
• Items without valid proof of purchase
• Items that have been altered or modified
• Buyer remorse without valid reason