Privacy Policy

Last Updated: October 15, 2025

Your privacy is important to us. This Privacy Policy explains how TCG Store collects, uses, and protects your personal information.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us when you:

• Create an account (name, email, password)
• Complete your profile (business name, phone number, addresses)
• Make a purchase (payment information, shipping address)
• List items for sale (product descriptions, prices)
• Contact customer support (email, messages)
• Participate in surveys or promotions

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (general geographic location)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative messages and updates
• Respond to your comments and questions
• Detect, prevent, and address fraud and security issues
• Personalize and improve your experience
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Information Sharing and Disclosure

3.1 With Other Users

When you buy or sell on TCG Store, certain information is shared:

• Sellers can see buyer names and shipping addresses for fulfillment
• Buyers can see seller business names and ratings
• Public profiles may display username, ratings, and reviews

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe) for transaction processing
• Shipping carriers for order fulfillment
• Email service providers for communications
• Analytics providers for service improvement
• Hosting providers for data storage

3.3 For Legal Reasons

We may disclose information if required by law or if we believe it is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information by employees
• Secure authentication protocols

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Account Information

You can access, update, or delete your account information at any time through your profile settings.

5.2 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by adjusting your notification preferences in your account settings.

5.3 Cookies

Most browsers allow you to control cookies through their settings. However, disabling cookies may limit your use of certain features.

5.4 Data Access and Deletion

You have the right to:

• Request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to or restrict certain processing activities

To exercise these rights, contact us at privacy@tcgstore.ca.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your information, except where we are required to retain it for legal or business purposes.

7. Children's Privacy

TCG Store is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our Service or by email. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

TCG Store - Privacy Team
Email: privacy@tcgstore.ca